Momento Studio Terms of Use
This is an agreement between you and Momento Studio. By using the service, you accept these terms. They are written in plain language on purpose — a document nobody can read protects nobody.
1. Who provides the service
Momento Studio is the name of a service that lets you build and publish a digital invitation for a wedding, birthday, engagement, anniversary, jubilee and other occasions. It runs at momento-studio.com and as an application inside Telegram.
The service is provided by a private individual. There is currently no separate legal entity behind it. Details about the operator are available on request — write to support@momento-studio.com.
That is the only official address for any enquiry: orders, payment, refunds, data protection and copyright complaints.
2. Who may use the service
You must be 18 or older to place and pay for an order.
If the invitation is for someone younger — a child's birthday, for example — an adult places the order. Anyone of any age may open an invitation and reply to it: that requires no account and no payment.
3. What the service includes
You pick a ready-made design, fill it with your own details, and receive an invitation page at a permanent link. Included:
- publication at your own address of the form momento-studio.com/your-names;
- unlimited number of guests and page views;
- a QR code for your link, for printed invitations;
- collection of guest replies, if you enable it;
- a wishes book, if you enable it;
- changes after publication made by support — free of charge, within what the chosen design supports.
Designing something new, adapting a template to a custom layout, or any work beyond the chosen design is not included.
4. Orders and payment
An order is created when you have filled in your invitation and pressed the payment button. Until then everything you typed is stored only in your own browser and is not sent anywhere.
There are two ways to pay, and they are two different contracts:
- By card. Payment goes through our payment partner. The partner acts as a reseller of record: it is your counterparty in the sale, it issues the receipt and it is responsible for taxes. We never receive or store your card details.
- With Telegram Stars. Payment happens inside Telegram under Telegram's rules. Here we are the seller.
The price is shown on the design card before payment and does not change once the order is created. A promo code, if you enter one, is applied before payment.
5. Publication
After successful payment the invitation is published automatically — no waiting and no member of staff involved. You receive the link immediately on the page after payment, and in Telegram if you have connected the bot.
Before paying you see the finished invitation in full in preview. That is the very page your guests will see.
6. Changes after publication
There is no self-service editor after publication. Changes are made by support at your request — free of charge and without a limit on how many, for as long as the invitation is live.
We change text, date, time, address, photos, music, contacts and other details within what the chosen design supports. Switching to a different design or reworking the template itself is not included.
7. How long an invitation lives
An invitation works until the date of the event and for roughly two weeks afterwards. The link then stops opening: instead of the invitation, a guest sees a short note that it is no longer available — so that following an old link from a chat does not look like a fault.
We warn you in Telegram a few days before that date, if you have connected the bot.
If you need a different period, write to support.
8. Deletion at your request
You may ask us to delete an invitation at any time. The process:
- the invitation stops opening immediately;
- for the next 24 hours you can change your mind by simply writing to us;
- after that, the invitation, uploaded files, guest replies and wishes are deleted permanently.
A deleted invitation cannot be restored — it would have to be built again.
An anonymised payment record (order number, amount, date, transaction reference) is kept after deletion: it is needed for accounting and for resolving payment disputes. Your name, contact details and the invitation content are removed from it.
9. Guest replies
If you enable replies, guests answer directly on the invitation page: their name, whether they are coming, how many people, and answers to any extra questions you added.
Replies are stored as part of your invitation and are shown to you only — in the Telegram bot, in the Momento Studio app, and through a separate link you can open or pass on. We do not use them, analyse them or share them with anyone. They are deleted together with the invitation.
A guest may answer again — the latest answer counts. There is no separate button for a guest to edit or withdraw a reply already sent.
Guests of any age may reply: no account and no Telegram are required.
10. Telegram
Part of the service runs inside Telegram: the app for building an invitation, payment with Stars, and the bot that delivers guest replies.
Telegram's own terms also apply to that part. We are not responsible for how Telegram works, for the delivery of its messages, or for changes to its rules.
If you block the bot, turn off notifications or delete the conversation, we cannot deliver guest replies to you. The invitation itself keeps working.
11. Your material
Photos, music, text and links that you upload remain yours. We use them only to display your invitation.
By uploading material you confirm that you have the right to use and publish it. Responsibility for rights in photos, music and anything else rests with you.
The service does not supply you with copyrighted photos or music. If someone else's music ended up in an invitation, you put it there.
If you include other people's details in your invitation — parents' names, contact persons' phone numbers — you are responsible for them not objecting to publication. An invitation is open to anyone who has the link.
We do not use your invitations in advertising without your separate consent.
12. What must not be published
It is forbidden to use the service for material that:
- breaks the law;
- infringes anyone's copyright or related rights;
- contains or promotes pornography or violence;
- incites hatred or insults people on any ground;
- is used for deception, fraud or artificial inflation of numbers;
- impersonates another person or organisation;
- contains malicious code or links to it.
If we find such material we may block or delete the invitation immediately and stop providing the service. No refund is given in that case.
13. Copyright complaints
If your material has been used in someone's invitation without permission, write to support@momento-studio.com. Include the link to the invitation, what exactly was infringed, and on what basis you claim the rights.
We review such complaints within 1–3 business days and remove the material where the infringement is confirmed.
14. Our rights
The designs, source code, texts and visual identity of the service belong to Momento Studio or are used on a lawful basis.
Once you have paid for an invitation you may use it for its purpose — display it, send it out, print the QR code — with no limit on views or guests.
You may not resell the designs, present them as your own, or copy the service or parts of it to build a similar product. This does not restrict your use of your own paid invitation.
15. Availability
While the service operates we do everything we can to keep it available and fix faults as quickly as we are able.
We do not guarantee uninterrupted operation, and nobody honestly can: the service depends on hosting, the database, Telegram, the payment partner, networks and your own internet connection. Planned maintenance and outages beyond our control are possible.
16. Liability
We are responsible for the service itself: that a paid invitation is published and opens.
We are not responsible for:
- details you entered incorrectly — a wrong date, name or address;
- material you uploaded and the rights in it;
- the operation of Telegram, the payment partner, map services and other external systems;
- the absence of an internet connection for you or your guests;
- the acts of third parties, including guests leaving replies and wishes.
Our liability is in any case limited to the amount you paid for the invitation.
Nothing in these terms limits consumer rights granted to you by the law of your country of residence that cannot be limited by agreement.
17. Refunds
Refund terms are set out in a separate document — Refund Policy. In short: we refund for a technical fault on our side, for a duplicate charge, and where the invitation was never published; we do not refund where the invitation is published and working and you changed your mind.
18. If the service closes
If we decide to close the service, we will stop taking new orders, meet our obligations to everyone who has already paid, and only then cease operating and delete data in accordance with the Privacy Policy.
We will give advance notice to everyone whose invitation is live at the time of that decision.
19. Changes to these terms
These terms may change. The version in force is always published on this page, with the effective date shown at the bottom.
The version that applied at the moment of payment governs an order already paid for. By continuing to use the service after a change you accept the new version for future orders.
20. Law and disputes
We try to settle any question by correspondence first. Write to support@momento-studio.com — we reply within 1–3 business days.
If we cannot agree, the dispute is governed by the law of your country of permanent residence, and you may bring proceedings in the courts of your place of residence.
21. Language of this document
The official versions of this document are Russian and English. Translations into other languages are provided for convenience. Where the meaning differs, the Russian version prevails.
22. Related documents
- Privacy Policy — what data we collect and what we do with it
- Refund Policy — when we refund and how to ask
- Cookies — what we store in your browser
23. Contact
We reply during working hours, daily from 10:00 to 18:00. Ordinary enquiries within 1–3 business days; urgent faults with published invitations are handled out of turn.